Nintendo Releases Statement On Recent Screen Scratches From The Dock And Joy-Con Connectivity Problems

Days after the Nintendo Switch was released, owners of the console have started reporting various issues, including screen scratches from the dock and the Joy-Con connectivity issue. The latter issue has reportedly been caused due to its antenna design and placement, and Nintendo of America’s president and chief operating officer Fils-Aimé have released more information on the issues.

As you would expect, according to the company, there are no issues with the console. If you are having issues with the controllers, try the following steps below. If they don’t help, then send it back and hopefully you will get a replacement unit that might work better.

“We have done, as you know, literally hundreds of events, starting with our activity back in January, and most recently the various tours that we continue to take the system out on. As soon as I heard of this report, I asked my teams, “Have we seen this in our own experience?” And the candid answer has been no,” Nintendo of America’s president and chief operating officer Fils-Aimé told TIME.

“There are no widespread technical problems, and all issues are being handled promptly, including the reports regarding the left Joy-Con Bluetooth connection,” he added.

  1. Ensure your console has the latest system update.
  2. Ensure the Joy-Con controllers are charged. How to
  3. Try to decrease the distance between the Joy-Con and the Nintendo Switch console.
  4. Ensure that the Nintendo Switch console is placed to minimize interference with the Joy-Con. It is best if the Nintendo Switch console is placed out in the open and that it is not:
    • Behind a TV
    • Near an aquarium
    • Placed in or under a metal object
    • Pressed against a large amount of wires and cords
    • Within three to four feet of another wireless device, such as a wireless speaker or a wireless access point.
  5. Check for possible sources of interference and turn them off. Interference can be caused by devices, such as:
    • Laptops, tablets, etc.
    • Wireless headsets
    • Wireless printers
    • Microwaves
    • Wireless speakers
    • Cordless phones
    • USB 3.0-compatible devices such as hard drives, thumb drives, LAN adapters, etc.